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Customer Contact

If you are a GreenGEN customer and have experienced an outage or if you are a member of the public and would like to report a safety-related issue with our network, please contact us on:

0800 433 2442

Our call centre is available 24/7 or you can speak to a member of our call-handling team via the chat function below.

Person wrapped up warm sitting on car bonnet

What to do in a Power Cut

GreenGENCymru does not currently own any live assets, networks or substations. If you are experiencing a power cut, call 105

In case of emergency
0800 433 2442

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GREEN GENERATION ENERGY NETWORKS CYMRU LIMITED (Green GEN Cymru), a private limited company registered in England and Wales with company number 13060815 and having its registered office address at Hodge House, Guildhall Place, Cardiff, United Kingdom, CF10 1DY.